Warranty & General Repairs
Repairs Application Process
- Please note – all warranty and general repairs takes place at the Trade-Deck Workshop. (232 Jochem Street, Rietvalleirand, Pretoria, Gauteng)
- On-site warranty & general repairs are possible by our qualified electrical technicians, but this requirement is subject to further negotiation and separate quotation for service.
- Warranty repairs service and eligibility is subject to the repairs requested meeting the requirements in its entirety of (warranty section 11; Trade-Deck Ledlighting Terms& Conditions of Sale & Tender), which can be viewed at www.tradedeck-ledlighting.co.za.
- Courier or delivery costs for product repairs to our workshop premises, is for customers own account.
- Please complete the below Warranty/General Return Application (form requires account number, purchase order number and/or invoice number and product serial number for each item and
- Detailed fault description, including for date of installation, date of fault first noticed, location, type of premises and operations installed at, daily hours of operation, photo’s of installed product on premises.
- Once the online application has been filled in and submitted , it will automatically mail our technical department all the relevant information
- Our technician validates the information on the RAP (Repairs Application Process) and checks the warranty status. Should the item be out of warranty they will contact you and advise on general repairs and process required accordingly.
- Once verified the technician will complete the RAP requirements and mail you.
- Should the product be out of warranty or the fault is not covered under the warranty, then a quotation for general repairs will be sent by the accounts department, before the repairs process further continues.
- .When you courier/deliver warranty returns, the workshop technician will first check that the product serial number match the original invoice product serial number. Followed by a check for any physical damaged items. Should the stock be physically damaged we will not accept the warranty RAP.
- A technician will contact you before turning the courier away, to ascertain if damage could have been with the courier.
- For warranty repairs Trade-Deck will only accept items with serial numbers that were listed on the original invoice.
- Our technicians will then assess and test the product to ascertain the potential cause of the fault. This will be followed by a fault analysis report which will be sent to both the accounts department and the customer.
- Should the accounts department approve, the technicians will commence with the repairs.
- Depending on the availability of repair replacement parts, repairs can take 7 – 14 working days from date of delivery to our workshop.
- If there is no stock of replacement items or parts, a credit may be requested in writing.
- Once product has been repaired and tested, the customer or customer courier may collect the product for the customers own account.
- General repairs carried out, carry an after repair warranty of 3 months from date of repair.
- Warranty repairs carried out, will carry the balance of existing warranty with terms and conditions that apply.